This Privacy Policy ("Policy") describes how Evva Shine Pte. Ltd., operating under the brand name "Klassiq – Your Family Salon" ("Klassiq", "we", "us", or "our"), collects, uses, discloses, and protects personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA") and its regulations.

In this Policy:

• "Personal Data" means data about an individual who can be identified from that data or from that data and other information to which we have or are likely to have access.
• "Services" means all beauty salon and family grooming services provided by Klassiq.
• "Website" means https://klassiqsg.com and all associated pages.

We may collect the following categories of Personal Data:

• Identity Data: Full name, NRIC/FIN/Passport number (where legally required), date of birth, gender, nationality
• Contact Data: Email address, mobile number, residential/billing address
• Service Data: Appointment history, service preferences, treatment records, allergies, medical conditions relevant to services
• Transaction Data: Payment information, purchase history, loyalty program participation
• Marketing Data: Marketing preferences, communication history, feedback and reviews
• Technical Data: IP address, browser type, device information, cookies, usage data, browsing behavior on our Website
• Visual Data: CCTV footage within our premises for security purposes

We collect and use your Personal Data for the following purposes:

• Processing and managing service appointments
• Providing beauty and grooming services
• Processing payments and managing billing
• Administering loyalty programs and membership benefits
• Sending appointment reminders and service-related communications
• Marketing communications about promotions, special offers, and new services (with your consent)
• Birthday offers and personalized discounts
• Conducting customer satisfaction surveys and obtaining feedback
• Improving our Services and customer experience
• Complying with legal and regulatory requirements
• Security and fraud prevention
• Statistical analysis and business reporting

By providing your Personal Data to us, you consent to our collection, use, and disclosure of your Personal Data in accordance with this Policy.

To withdraw consent, please contact:

• Email: [email protected]
• Phone: +65 8742 2537
• In writing to: Data Protection Officer, Klassiq, 5 Changi Business Park Central 1, #02-10 Changi City Point, Singapore 486038

We may disclose your Personal Data to:

• Our employees and service providers who require access to perform their duties
• Third-party service providers (e.g., payment processors, appointment management systems, email service providers)
• Professional advisors (lawyers, accountants, auditors)
• Government authorities and law enforcement agencies when required by law
• Third parties in connection with business transfers or restructuring

We require all third parties to respect the security of your Personal Data and treat it in accordance with the law.

We retain Personal Data for the following periods:

• Customer records: 7 years from last service or as required by law
• Transaction records: 5 years for accounting and tax purposes
• CCTV footage: 30 days unless required for investigation
• Marketing data: Until consent is withdrawn

Under the PDPA, you have the right to:

• Request access to your Personal Data held by us
• Request correction of any error or omission in your Personal Data
• Request information about how your Personal Data has been used or disclosed within the past year

Requests should be made in writing to our Data Protection Officer. We may charge a reasonable fee for processing your request.

We implement appropriate technical and organizational measures to protect Personal Data against unauthorized access, disclosure, modification, or destruction, including:

• Encryption of sensitive data
• Access controls and authentication procedures
• Regular security assessments
• Staff training on data protection
• Secure disposal of Personal Data

Our Website uses the following third-party tools:

• Google Analytics: For analyzing website traffic and usage patterns
• Facebook Pixel: For remarketing and advertising optimization
• Google Tag Manager: For managing website tags

These tools may collect Technical Data. You may opt-out through your browser settings or the tools' opt-out mechanisms.

With your explicit consent, we may send you marketing communications via:

• Email
• SMS/WhatsApp
• Phone calls
• Push notifications (if you use our mobile app)

You may opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying "STOP" to our SMS messages
• Contacting our Data Protection Officer

You agree to indemnify, defend, and hold harmless Evva Shine Pte. Ltd., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your provision of false or inaccurate Personal Data
• Your breach of this Policy
• Your violation of any third-party rights
• Your unauthorized use of our Services

We reserve the right to update this Policy at any time. The updated Policy will be posted on our Website with the revised effective date. Your continued use of our Services after such changes constitutes acceptance of the updated Policy.

This Cookie Policy explains how Evva Shine Pte. Ltd., operating as "Klassiq – Your Family Salon", uses cookies and similar technologies on our website https://klassiqsg.com.

Cookies are small text files placed on your device when you visit our Website. They help us provide you with a better experience and understand how you use our Website.

2.1 Essential Cookies

These cookies are necessary for the Website to function properly. They include:

• Session cookies for maintaining your logged-in state
• Security cookies for fraud prevention
• Load balancing cookies for optimal performance

2.2 Analytics Cookies

We use analytics cookies to understand how visitors interact with our Website:

• Google Analytics (_ga, _gid, _gat): Tracks website usage and visitor behavior
• Google Tag Manager: Manages tracking codes

2.3 Marketing Cookies

These cookies track your browsing habits to deliver relevant advertisements:

• Facebook Pixel (_fbp, fr): For targeted advertising on Facebook
• Google Ads: For remarketing campaigns

2.4 Functional Cookies

These enhance your experience by remembering your preferences:

• Language preferences
• Region settings
• Recently viewed services

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for specified periods (up to 2 years for some analytics cookies)

You can control cookies through:

• Browser Settings: Most browsers allow you to refuse or delete cookies
• Opt-out Tools:
  • Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
  • Facebook Opt-out: https://www.facebook.com/help/568137493302217

Note: Disabling essential cookies may impair Website functionality.

Third parties may set cookies when you visit our Website. We do not control these cookies. Please refer to the third parties' privacy policies for more information.

We may update this Cookie Policy periodically. Changes will be posted on this page with an updated effective date.